Refund and Return and Cancellation Policy

RETURNS and CANCELLATION POLICY

→ Cloud Buzz Return and Exchange Policy: We offer you the option to return or exchange items purchased on https://www.cloudbuzz.in within 7 days of receipt in case there is a manufacturing defect in the products. In case of damage or a default product, we offer you a free replacement policy for damaged products. The damaged or default goods will be picked up by our logistics team and sent.

→ Cancellation Of Orders : You will not be able to cancel orders on Tempered glass, screen guards, etc. If the customer wishes to cancel the order for any reason, he or she can cancel the order within 2 hours of placing it.

NOTE: The refund amount will be processed within 24 to 48 hours from the time of approval. It may take up to 10 business days for it to reflect in the customer’s bank account (as per banking standards).

→ If the customer has placed the wrong order and needs an immediate replacement, they will have to return their order at their own expense and pay the courier charges for the replaced order.

→ If a customer places a COD order and refuses to accept the order at the delivery time and gets returned to us without accepting the delivery, for such customers, if they place an order again, then they compulsorily have to place a prepaid order. A COD order will not be processed by us for the same customer because we bear the loss of two-way packing and courier costs, so in that case we have the complete right to cancel such an order

 If customer place a Prepaid order and still refuses to accept the order at the delivery time, it gets returned to us without accepting the delivery and the same customer will place an order again, Then we will decide whether to process and dispatch their order or cancel their order

 As per the company’s guidelines, a charge of ₹250 per order may apply to cover returns or refunds to the customer’s bank account as handling expenses. (₹250 Counted as Two ways Courier Cost, Packing Cost and Bank Charges)

→ As per the company’s guidelines, to bear the cost or expenses of material, labor charges, and packaging used in making the product, the above amount shall be recovered from the customer. For any queries, you can reach us on Chat via WhatsApp, call us +91 9979852222 (Monday–Saturday, 10:30–6:30) or Mail us inquiry@cloudbuzz.in 

→ Please mention your order ID and contact information on the package.Once we have received your return, we will do a quality check on the product at our end, and if the product passes our quality check, we will credit the amount we paid to your bank account in 5–9 working days.

QUESTIONS AND CONTACT INFORMATION

→  If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint or simply want more information, contact our Privacy Compliance Officer at

CloudBuzz Mobile Accessories

2nd Floor, Yashkunj CO. OP. Soc.
Prabhat Chowk, Ghatlodia,
Ahmedabad-380061 (Gujarat) India.

Or

Chat via What’s app  or Call us +91 9979852222  or Mail us inquiry@cloudbuzz.in